Questions (FAQ's)

These questions only relate to registered users. General questions are publicly visible from the home page. Here you can ask us anything. Use the search box above to find the question you need answers. Just click on the question and the answer will appear. Click again and it disappears. Or you can click on the "Show all" bar below to display all answers.Feel free to submit new topics using the Submit Question link.

Q: Why should I Rent from You?

A: There are a bunch of good reasons. We've been around a long time, have quality properties and work diligently to make Guests happy. But the best reason is that we are a unique network where each onsite Manager has a piece of the action. They work overtime to insures you'll have a good experience.

Q: So what are Vacation Rentals?

A: That's an easy one. Any lodging unit that has a full kitchen & bath, is fully outfitted with linens and towels and usually detached bedrooms is a Vacation Rental Home. These may be apartments, cabins, condos, chalets, houses or villas. In some countries they are called Holiday-lets, Holiday homes, Holiday Villas or Gites (France.)

Q: Are housekeeper tips mandatory in Vacation Rentals?

A: Tips for housekeepers at lodging accommodations of all kinds have become the sign of considerate Guests and just plain good manners. Due to their square footage and amenities, housekeeping at Vacation Rentals is back-breaking work. Considerate Guests will leave a tip of five to ten percent of the total rent. Far less than at a restaurant, but housekeepers work far harder.

Q: Why must I book a full week at some times of the year?

A: During the busy seasons, it can become disruptive to have lots of guests coming and going every few days, so we do require you to book long stays at some times of the year. Plus Guests seem to enjoy staying longer and settling in.

Q: When I book for a week, do I have to arrive on a certain day?

A: To make sure we can thoroughly clean and prepare a property for arrival, we do ask that weekly bookings arrive on a certain day of the week. Usually it’s a Friday, Saturday or Sunday.

Q: Are vacation rentals timeshares?

A: No. Properties in our network are primarily owned by private parties and families. We do not sell timeshares or promote timeshare presentations. No mandatory sales pitches.

Q: Is it possible to arrange a late checkout?

A: Yes, sometimes - Keep in mind housekeepers need all the time between Guests to prepare the property for arrivals. So late checkouts are not always available. Due to scheduling requirements, there is a charge for late checkouts and it is not possible to confirm this availability until 24 hours in advance of departure.

Q: Is there a website membership fee for using your website?

A: Nope. Browsing properties and information is free. But we do ask you to register for certain information. It helps us help you.

Q: Do I get more room in a Vacation Rental?

A: Yes of course - the average hotel room is small, but vacation rentals are larger, with kitchens and extra space where you can hang out with your family or friends. Sit in the living room instead of squeezing into the only chair in the room.

Q: Is it possible to arrange an early checkin?

A: Usually housekeepers need all the time between Guests to prepare the property for arrivals. So early checkins are not always available. In the case where a room was not previously rented, and the cleaners have gotten the clean completed, it may be possible to arrange an early checkin. Because this requires rescheduling, staff time and coordination there is a charge for early checkins. Usually the charge is 1/4 of the daily rate for four hours early and 1/2 the daily rate for 8 hours early. And it is not possible to confirm availability of an early checkin until 24 hours in advance.

Q: Are there Rules for Guests?

A: Yes - to keep owners, neighbors and other guests happy there are guidelines to follow. In general we ask that Guests comport themselves in quiet, safe and unselfish manner and that they treat the property and the area with respect.
Click to See Rules

Q: Why are bookings usually non-cancelable.

A: Unlike hotels, vacation homes are valuable assets held by private parties. To allow Guests to hold dates in advance only to cancel them later, means the owner would miss out on other prospective customers in the meantime. In addition, because most homes are booked in advance last-minute replacements are not always possible. We can, however, offer to re-sell dates for a Guest who made a prior purchase. In that case, some or all of the Guest's funds may be refunded if a replacement Guest is found.

Q: To make a booking must I deal with the Owner?

A: Not at all. We'll take your order, send a confirmation and instructions for accessing and using the property. Our Owners rely on us to do all the work. And you can rely on us to make sure the property is ready for your arrival.

Q: Why is there a cleaning fee for Vacation Rentals?

A: Vacation rentals are bigger than hotel rooms and require more effort to clean. Rather than increase the price of every day's rent there is usually an out-cleaning fee. It is also your way of knowing the place will be clean when you arrange.

Q: How do I purchase a Travel Insurance Plan?

A: You can purchase a Vacation Rental Insurance plan directly through your vacation rental company.

Q: When is the latest Vacation Rental insurance can be purchased?

A: This insurance can be purchased up until the final trip payment is made or 30 days prior to arrival, whichever comes first.

Q: What should I do if I have to cancel my trip?

A: First, you should notify your vacation rental company. Then call your insurer to request a claim form.

Q: When can I pay for Travel Insurance?

A: We recommend you pay for the insurance at the time of reservation, however you can purchase Vacation Rental Insurance anytime prior to or with your final trip payment.

Q: How do I file a claim?

A: Call AIG Travel Guard, the plan administrator at 1-888-409-7749 and refer to product number 008085 or if you are out of the United States, call collect at 1-715-295-5452.

Q: What is the maximum trip length I can insure?

A: 180 days.

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